# RetailPace — E-commerce monitoring, alerts & dashboards

> Welcome to Effortless E-Commerce Supervision with RetailPace.

Automate, monitor and elevate your online store's performance.

Our innovative platform automates the supervision and analysis of your e-commerce data, enabling you to focus on growth and customer satisfaction.

45+ ready-made alerts · 19 role-based dashboards · 8 monitoring areas · 5 commerce platforms.

## What you get

- **Integration.** Connect effortlessly with platforms like Salesforce Commerce Cloud. RetailPace brings your data into one accessible, dynamic hub.
- **Alerts.** Stay ahead of the curve. Smart alerts notify you of critical events, so you are always in control.
- **Dashboards.** Data that speaks to you. Personalized insights with dashboards tailored to your role, from Sales to Management.
- **Analysis.** Uncover the potential in your numbers. In-depth analysis gives you the power to make informed decisions quickly.

## Benefits

- **Automated monitoring.** Automate routine data monitoring and free up valuable time for growth.
- **Proactive alerts.** Prevent issues before they escalate with alerts that reach your team first.
- **Confident decisions.** Make data-driven decisions with ease and confidence.
- **Fits your stack.** Adapts seamlessly to both new and existing systems.

## Platforms

- [Salesforce Commerce Cloud](https://retailpace.com/platforms/salesforce-commerce-cloud/): RetailPace connects to Salesforce Commerce Cloud through OCAPI, SCAPI, WebDAV and FTP for continuous insight and performance monitoring across your storefront.
- [Shopify](https://retailpace.com/platforms/shopify/): Unlock the full potential of your Shopify store with comprehensive data insights, real-time analytics, predictive insights and dashboards built around your business.
- [BigCommerce](https://retailpace.com/platforms/bigcommerce/): Track real-time sales trends, monitor customer interactions and adapt quickly to market changes with RetailPace on BigCommerce.
- [Adobe Commerce](https://retailpace.com/platforms/adobe-commerce/): Combine the flexibility of Adobe Commerce with advanced analytics for deep data exploration and trend identification.
- [commercetools](https://retailpace.com/platforms/commercetools/): A dynamic integration that boosts agility and innovation, with powerful analytics to understand your market position and react swiftly to change.

## Case studies

- [Enhancing ShopLC's basket and checkout performance](https://retailpace.com/blog/case-studies/shoplc-basket-checkout-performance/): Automated performance tests, a real-time dashboard and Microsoft Teams alerts helped ShopLC reduce basket and checkout load times.
- [Transforming e-commerce operations at Stine Home + Yard](https://retailpace.com/blog/case-studies/stine-home-and-yard/): A long-standing regional home improvement retailer used RetailPace to elevate its digital presence with proactive alerting and real-time insight.

## Frequently asked questions

### What is RetailPace?

RetailPace is an e-commerce monitoring, alerting and analytics platform built by ForkPoint. It connects to your commerce platform, brings your store data into one place, alerts your team before issues escalate and gives every role a dashboard built for its work.

### Which e-commerce platforms does RetailPace support?

RetailPace integrates with Salesforce Commerce Cloud, Shopify, BigCommerce, Adobe Commerce and commercetools.

### How does RetailPace connect to Salesforce Commerce Cloud?

RetailPace connects to Salesforce Commerce Cloud through OCAPI, SCAPI, WebDAV logs and FTP / ERP exchange, for continuous insight and performance monitoring across your storefront.

### What can RetailPace alert me about?

The alert library has 45 ready-made alerts in 8 areas: order volume & sales, promotions & pricing, payments & transactions, inventory & supply chain, order processing & fulfillment, operations & system health, marketing & competitors and customer engagement. Alerts fire on anomalies and on thresholds you define.

### Where do RetailPace alerts arrive?

Alerts reach the right people in Microsoft Teams and Slack, or in the other tools your team already uses.

### Which dashboards are included?

There are 19 role-based dashboards across sales & commerce, customers & marketing, operations and technology. They are built for roles such as eCommerce Manager, Digital Marketing, Merchandiser, Operations, Data Analyst, SEO Specialist and Developer.

### Can I customize dashboards and alerts?

Yes. Reporting can focus on the metrics that matter most to your business, dashboards can be tailored to how your team works, and alert thresholds are yours to set.

### Which retailers use RetailPace?

Published case studies include ShopLC and Stine Home + Yard. Automated performance tests, a real-time dashboard and Microsoft Teams alerts helped ShopLC reduce basket and checkout load times. A long-standing regional home improvement retailer used RetailPace to elevate its digital presence with proactive alerting and real-time insight.

### How do I get started with RetailPace?

Book a 15-minute online call. The team walks you through the dashboards and alerts for your platform and discusses ideas for custom solutions.

## Next step

- Book a 15-minute call: https://meet.forkpoint.com/grow/partnership-discovery?duration=15
- Contact page: https://retailpace.com/contact-us/
- Full context for agents: https://retailpace.com/llms-full.txt