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Real-time alerts

Real-time alerts for every e-commerce pulse

From order volumes and sales trends to payment security and operational efficiency, RetailPace alerts bring you actionable insight right when you need it.

Ready-made alerts
45+
Monitoring areas
8
Custom thresholds
Yours

How it works

Your retail arsenal, your rules

Proactive alerting isn't one-size-fits-all. Set your own thresholds, choose who gets notified and where.

Delivered to: Microsoft TeamsSlackYour own tools
  1. Monitor

    Step 1

    RetailPace watches orders, payments, pricing, inventory and jobs in real time.

  2. Detect

    Step 2

    Anomalies and thresholds you define trigger an alert the moment something is off.

  3. Notify

    Step 3

    The right people are alerted in Microsoft Teams, Slack or the channel you prefer.

Alert library

Every alert, by monitoring area

Order volume & sales

Spot unusual sales patterns the moment they start.

5 alerts
  • Order Volume Anomaly

    Detects significant deviations in hourly or daily order volume compared with expected patterns.

  • Low Order Volume

    Fires when orders fall below your threshold, surfacing potential sales issues early.

  • Sudden Order Volume Change

    Alerts on unexpected day-over-day swings in order volume.

  • Low-Value Order Surge

    Detects a rising share of low-value orders, an early signal of abuse or shifting buying behavior.

  • High Failed Order Rate

    Monitors transaction success and flags a rising share of failed orders.

Promotions & pricing

Keep promotions profitable and prices competitive.

8 alerts
  • Product Promotion Class Overuse

    Prevents product-level promotions from being applied more often than intended.

  • Order Promotion Class Overuse

    Monitors how often order-level promotions are applied and flags overuse.

  • Shipping Promotion Class Overuse

    Tracks shipping promotion usage against expected levels.

  • Campaign Product Inventory

    Watches stock levels of products featured in active campaigns and warns before they run out.

  • Own Promotion Performance

    Continuously tracks the effectiveness of your running promotions.

  • Competitor Price Undercut

    Alerts when a competitor undercuts your price on a product.

  • Price Drop

    Monitors product price reductions against your thresholds.

  • Coupon Usage

    Detects unusual coupon activity or redemption rates that breach your thresholds.

Payments & transactions

Protect revenue at the most critical step of checkout.

17 alerts
  • Payment Failure

    Alerts on unsuccessful payment attempts.

  • Multiple Payment Failures

    Tracks shoppers who hit repeated payment failures.

  • Slow Transaction

    Alerts when payment processing takes unusually long.

  • Payment Authorization Delays

    Alerts on delays in payment authorization.

  • Payment Gateway Latency Monitoring

    Tracks payment gateway response times.

  • Real-Time Payment Gateway Response Tracking

    Live monitoring of payment gateway responses.

  • Error Rates by Payment Gateway Endpoint

    Monitors error rates for each gateway endpoint.

  • Third-Party Payment Gateway Issue Detection

    Detects issues originating from external payment providers.

  • Payment System Malfunction

    Alerts on malfunctions in the payment system before checkout is affected.

  • Detailed Error Diagnostics

    Provides technical detail on payment errors for faster fixes.

  • Payment Method Availability Monitoring

    Checks that every payment option stays available to shoppers.

  • Abnormal Payment Method Usage

    Flags deviations from normal payment-method patterns.

  • Payment Amount Anomaly Detection

    Detects transaction amounts that fall outside normal ranges.

  • Fraudulent Order Detection

    Monitors for order activity that matches known fraud patterns.

  • Fraudulent Transaction Detection

    Uses data-science models to detect fraudulent transactions.

  • Unauthorized Payment Attempt

    Flags payment attempts made without valid authorization.

  • Suspicious Geo-Location

    Flags suspicious payment activity based on location.

Inventory & supply chain

Never promote or sell what you can't ship.

2 alerts
  • Low Inventory Level

    Alerts when stock drops below your threshold.

  • Backorder Situation

    Monitors backorder volume before it affects customers.

Order processing & fulfillment

Keep every order moving from confirmation to dispatch.

4 alerts
  • Order Processing Delay

    Alerts when orders take longer to process than your defined limits.

  • Order Confirmation Delay

    Alerts when confirmation time exceeds your thresholds.

  • Order Dispatch Delay

    Monitors dispatch times and flags orders sitting too long before they ship.

  • Customization Order Delay

    Tracks processing delays on customized orders.

Operations & system health

Catch failing jobs and operational issues before they pile up.

5 alerts
  • Order Cancellation

    Detects unusual cancellation patterns.

  • Execution Timeline Overlap

    Detects job scheduling conflicts where execution timelines overlap.

  • Job Overlap Notification

    Real-time notification when scheduled jobs conflict.

  • Failed Jobs Overview

    Aggregates every failed job in one view so none slip through unnoticed.

  • Automation Opportunities for Failed Jobs

    Identifies failed jobs that could be handled automatically.

Marketing & competitors

Know what competitors launch and which channels underperform.

2 alerts
  • New Competitor Promotion

    Detects new promotions launched by competitors.

  • Promotion Channel Effectiveness

    Identifies promotion channels underperforming against your goals.

Customer engagement

See when shoppers stop engaging with products.

2 alerts
  • Product Page Inactivity

    Monitors product pages and flags a drop-off in shopper activity.

  • Product Rating and Review

    Flags unusual review patterns, from a run of negative reviews to suspiciously high ratings.

Best practice

Tailor alerts for unusual order volumes

An unexpected surge in orders can quickly turn into operational chaos. With a custom threshold, your team hears about it the moment it starts.

Read the guide

See alerts in action

Book a short call and we'll show you how RetailPace alerts would work on your store and platform.