Real-time alerts
Real-time alerts for every e-commerce pulse
From order volumes and sales trends to payment security and operational efficiency, RetailPace alerts bring you actionable insight right when you need it.
- Ready-made alerts
- 45+
- Monitoring areas
- 8
- Custom thresholds
- Yours
How it works
Your retail arsenal, your rules
Proactive alerting isn't one-size-fits-all. Set your own thresholds, choose who gets notified and where.
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Monitor
Step 1RetailPace watches orders, payments, pricing, inventory and jobs in real time.
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Detect
Step 2Anomalies and thresholds you define trigger an alert the moment something is off.
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Notify
Step 3The right people are alerted in Microsoft Teams, Slack or the channel you prefer.
Alert library
Every alert, by monitoring area
Order volume & sales
Spot unusual sales patterns the moment they start.
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Order Volume Anomaly
Detects significant deviations in hourly or daily order volume compared with expected patterns.
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Low Order Volume
Fires when orders fall below your threshold, surfacing potential sales issues early.
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Sudden Order Volume Change
Alerts on unexpected day-over-day swings in order volume.
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Low-Value Order Surge
Detects a rising share of low-value orders, an early signal of abuse or shifting buying behavior.
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High Failed Order Rate
Monitors transaction success and flags a rising share of failed orders.
Promotions & pricing
Keep promotions profitable and prices competitive.
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Product Promotion Class Overuse
Prevents product-level promotions from being applied more often than intended.
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Order Promotion Class Overuse
Monitors how often order-level promotions are applied and flags overuse.
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Shipping Promotion Class Overuse
Tracks shipping promotion usage against expected levels.
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Campaign Product Inventory
Watches stock levels of products featured in active campaigns and warns before they run out.
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Own Promotion Performance
Continuously tracks the effectiveness of your running promotions.
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Competitor Price Undercut
Alerts when a competitor undercuts your price on a product.
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Price Drop
Monitors product price reductions against your thresholds.
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Coupon Usage
Detects unusual coupon activity or redemption rates that breach your thresholds.
Payments & transactions
Protect revenue at the most critical step of checkout.
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Payment Failure
Alerts on unsuccessful payment attempts.
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Multiple Payment Failures
Tracks shoppers who hit repeated payment failures.
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Slow Transaction
Alerts when payment processing takes unusually long.
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Payment Authorization Delays
Alerts on delays in payment authorization.
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Payment Gateway Latency Monitoring
Tracks payment gateway response times.
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Real-Time Payment Gateway Response Tracking
Live monitoring of payment gateway responses.
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Error Rates by Payment Gateway Endpoint
Monitors error rates for each gateway endpoint.
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Third-Party Payment Gateway Issue Detection
Detects issues originating from external payment providers.
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Payment System Malfunction
Alerts on malfunctions in the payment system before checkout is affected.
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Detailed Error Diagnostics
Provides technical detail on payment errors for faster fixes.
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Payment Method Availability Monitoring
Checks that every payment option stays available to shoppers.
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Abnormal Payment Method Usage
Flags deviations from normal payment-method patterns.
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Payment Amount Anomaly Detection
Detects transaction amounts that fall outside normal ranges.
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Fraudulent Order Detection
Monitors for order activity that matches known fraud patterns.
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Fraudulent Transaction Detection
Uses data-science models to detect fraudulent transactions.
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Unauthorized Payment Attempt
Flags payment attempts made without valid authorization.
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Suspicious Geo-Location
Flags suspicious payment activity based on location.
Inventory & supply chain
Never promote or sell what you can't ship.
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Low Inventory Level
Alerts when stock drops below your threshold.
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Backorder Situation
Monitors backorder volume before it affects customers.
Order processing & fulfillment
Keep every order moving from confirmation to dispatch.
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Order Processing Delay
Alerts when orders take longer to process than your defined limits.
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Order Confirmation Delay
Alerts when confirmation time exceeds your thresholds.
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Order Dispatch Delay
Monitors dispatch times and flags orders sitting too long before they ship.
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Customization Order Delay
Tracks processing delays on customized orders.
Operations & system health
Catch failing jobs and operational issues before they pile up.
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Order Cancellation
Detects unusual cancellation patterns.
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Execution Timeline Overlap
Detects job scheduling conflicts where execution timelines overlap.
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Job Overlap Notification
Real-time notification when scheduled jobs conflict.
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Failed Jobs Overview
Aggregates every failed job in one view so none slip through unnoticed.
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Automation Opportunities for Failed Jobs
Identifies failed jobs that could be handled automatically.
Marketing & competitors
Know what competitors launch and which channels underperform.
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New Competitor Promotion
Detects new promotions launched by competitors.
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Promotion Channel Effectiveness
Identifies promotion channels underperforming against your goals.
Customer engagement
See when shoppers stop engaging with products.
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Product Page Inactivity
Monitors product pages and flags a drop-off in shopper activity.
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Product Rating and Review
Flags unusual review patterns, from a run of negative reviews to suspiciously high ratings.
Best practice
Tailor alerts for unusual order volumes
An unexpected surge in orders can quickly turn into operational chaos. With a custom threshold, your team hears about it the moment it starts.
Read the guideSee alerts in action
Book a short call and we'll show you how RetailPace alerts would work on your store and platform.